Return Policy

Last updated: 2024

Overview

At Calmecandle, we provide event decor and photo zone services on a rental basis. This Return Policy outlines the procedures and conditions for returning rented items after your event.

Rental Returns

All rented props, furniture, and decor items must be returned according to the terms specified in your rental agreement. We offer two return options:

Collection Service

Our team will collect all rented items from your venue at the agreed time following your event. This service is included in most rental packages within the London area.

• Collection time must be confirmed at least 48 hours before the event
• All items should be gathered in an accessible location
• Items should be in the same condition as delivered

Self-Return

In some cases, clients may arrange to return items to our warehouse. This must be agreed upon in advance and completed within 24 hours of the event end time.

Item Condition

All items must be returned in the same condition as received, allowing for normal wear and tear from appropriate use during the event.

Acceptable Condition

• Minor dust or dirt from normal event use
• Items intact with no damage or missing parts
• Fabric items without stains or tears

Unacceptable Condition

• Broken or damaged items
• Stained or torn fabrics
• Missing components or accessories
• Items requiring professional cleaning beyond normal maintenance

Damage and Loss

You are responsible for the care of all rented items during the rental period. Any damage beyond normal wear and tear or lost items will be charged as follows:

• Minor damage: Repair cost plus 20% handling fee
• Major damage: Full replacement cost
• Lost items: Full replacement cost plus 25% restocking fee

Inspection

All items are inspected upon return. If damage or loss is identified, you will be notified within 48 hours with photographic evidence and a detailed assessment.

Disputes

If you disagree with a damage or loss assessment, please contact us within 7 days of notification. We will review the case and work with you to reach a fair resolution.

Late Returns

Items not returned by the agreed time will incur additional rental charges:

• Up to 4 hours late: 25% of daily rental rate
• 4-24 hours late: 50% of daily rental rate
• Over 24 hours late: Full additional day rental rate

Cleaning

Basic cleaning of items is included in the rental price. However, excessive dirt, stains, or debris requiring special cleaning will incur additional charges based on the cleaning required.

Deposit Refunds

Security deposits will be refunded within 7-10 business days after the return inspection is complete and all items are confirmed to be in acceptable condition.

Contact Us

For questions about returns or to report issues with rented items, please contact us immediately:

Calmecandle
20-22 Wenlock Rd, London N1 7GU, United Kingdom
Phone: +442039000183
Email: connect@calmecandle.world